Shipping Information

If you want special handling such as rush service, air freight, extra insurance, or delivery on a specific date, call us at 414-747-8700 to discuss your requirements. 

Gluten-Free Trading Company offers five shipping choices:

Our Shipping Policy. Our shipping policy is simple: we charge the carrier's published rate (based on weight and distance) plus $1.50 for packing materials.  A Shipping Cost Calculator is built into our online shopping page.  The calculator estimates the shipping cost based on the current contents of your shopping cart.  If you add or remove items, you will need to click the Calculate Shipping link again (the shipping cost estimate does NOT update automatically).  Shipping costs shown on the site are ESTIMATES--the shipping cost may vary depending on the weight of packing materials and other factors.  The estimates include our packing materials charge. 

In A Hurry? We strive to ship all orders promptly.  Most orders leave our warehouse within two business days, but occasionally it takes longer if products are out of stock or if we have received a lot of orders at the same time.  If you want special handling such as rush service, extra insurance, or delivery on a specific date, please call us at 414-747-8700 to discuss your requirements.  Otherwise, orders are handled in the order in which they are received. Please note that we cannot take responsibility for things that happen after a parcel leaves our premises. 

Business vs Residential Delivery. FedEx has different rates for business and residential deliveries (it is cheaper to ship to a business). According to FedEx policy, "residential delivery" means a delivery made to a home or private residence, including locations where a business is operated from the home. Therefore, we cannot use the "business" rate if the parcel is being shipped to a house or apartment. 

Time in Transit. The maps at the bottom of this page show the FedEx Ground shipping time from Milwaukee to various locations in the United States and the delivery area served by Spee-Dee.  Chicago and Minneapolis residents take note: you are just a day away via inexpensive ground service.  Express air shipping is also available (because of the cost of air shipping, customers often choose to split their orders, with the most urgently needed items shipped by air and the remainder in a second parcel delivered by ground service).  For ground shipments, FedEx, Spee-Dee and USPS have a basic charge for delivering a box, plus a small incremental amount for each extra pound.  This means that large ground delivery orders almost always cost less per pound (or per item) compared to small orders.  CBS charges a flat rate for each parcel (up to 50 pounds), and a smaller amount for additional parcels delivered to the same address at the same time.

Large/Heavy Orders. If you shipment weighs more than 150 pounds, be sure to select "Shipments Weighing Over 150 lb" in the "Shipping for This Order" section of the check-out screen. To determine your FedEx shipping zone use this chart.

International Orders. For international orders we charge a $5.00 fee for preparing the customs documents (this fee is waived for US military APO and FPO addresses). Orders shipped to addresses outside the United States may be subject to certain local restrictions (for example, products containing pork cannot be shipped to Saudi Arabia). Overseas orders may be subject to local customs duties or other import fees; the customer is responsible for paying any charges imposed by government agencies in the destination country. 

A Few Thoughts About "Free" Shipping. The prices we charge online are the same as we charge in our stores. As a result, we generally do not offer "free shipping" deals. Vendors that use that marketing technique almost always have to increase their merchandise prices to cover the cost of "free" shipping. If you see an online vendor changing merchandise prices as the cost of fuel fluctuates, you can be fairly sure that is what they are doing. We feel it is simpler, more fair, and more honest to charge the correct price for both the merchandise and the shipping. We hope you'll agree. 

FedEx Ground Shipping Times from Milwaukee

Spee-Dee Service Area & Shipping Times from Milwaukee

Package Tracking Links

View Our Policy on Merchandise Returns 

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Copyright 2007-11 Gluten-Free Trading Company, LLC
Updated December 2, 2011